The Most Common Fire Phone Problems & Possible Solutions
Fire phone has been around for several months now. It’s become clear what its main disadvantages and annoyances are as well as how to deal with most of them.
Even though overall it’s a great phone (and certainly not a flop), you may experience some problems with it from time to time.
I’ve thoroughly tested my Fire phone and read lots of your comments & questions.
It took me many hours to compile it all into one complete section but… here you go. Let’s discover and solve some of most common Fire phone problems!
The Most Annoying Fire Phone Problem: My SIM Card Does Not Work
Fire phone (as of now) is locked to AT&T and is available only in the US. Fortunately, that’s not the end of the world!
You insert a non-AT&T SIM card and your Fire phone says SIM network unlock PIN. If you don’t enter a PIN or you remove the card, you will be able to use your Fire phone only over Wi-Fi.
UPDATE: Fire phone is now available unlocked, but there are many people (including me) who bought it locked and really need this tutorial of how to unlock Fire phone (with different case scenarios).
Cause of the problem: Your phone is by default locked to AT&T or O2 and you need an unlock code.
Possible solution: If you bought your Fire phone for full price without service contract, you can ask AT&T or Amazon for an unlock code.
You can learn more about it here: Tutorial Of How To Unlock Fire Phone.
The Most Annoying Fire Phone Problem: My SIM Card Does Not Fit
Fire phone comes with a nano SIM card slot, which is a bit of a novelty.
Most of the smart phones we know have micro SIM card slots, so the SIM card from your previous phone will most likely be incompatible with your Fire phone (nano SIM is about 30% smaller than micro SIM).
Possible solution: You can cut your SIM card on your own (but you have to be very careful doing this), ask your carrier to replace the SIM card for you, or buy a special nano SIM card cutter. Remember that Fire phone is compatible with all GSM networks (including AT&T, T-Mobile, and more), but is not compatible with CDMA networks such as Verizon and Sprint.
You can also use a special SIM card adapter kit (nano, micro, standard) if you want to use your SIM card on different phones with different SIM card slots. I
Detailed article: Here is a detailed article about how to cut your Micro SIM card so that it fits the Nano slot.
Other Tutorial You Will Be Interested In:
The Most Surprising Fire Phone Problem: No Back Button
I was very surprised to hat that Fire phone has no physical back button.
For the past 5 years I have only used Android phones and the back button was something obvious for me. There is no back button in Fire phone, which, at first, makes it difficult to use some Android apps which are designed to work with it (e.g. Facebook or Messenger app).
Possible solution: Fortunately, that’s also not the end of the world. In most of the apps you will have the back button somewhere on the screen (in the apps designed to work with Fire phone).
If you don’t have one, you can press the home button and then go back to the app. However, if you don’t want to come back to the same place in the app, you should either restart your Fire or restart the apps (the best way to do it is use Fast Reebot app).
You can also swipe up from the bottom of the screen (but it works only on Fire phone-specific apps).
After testing many different apps, it turned out that in some cases the lack of the back button is a real annoyance (but you will get used to it). In the detailed articles below, you can learn how to deal with it most effectively.
One Of The Most Common Fire Phone Problems: Some Apps From My Previous Android Phone Don’t Work
However, you can manually install many apps and games from Google Play and even install & use Google Play (more to read on: How To Turn Your Fire Phone Into An Android Phone).
Possible solution: What you can do there is to manually install the apps and games from Google Play or other app store.
To do that, you have to at first allow installation from outside of Amazon Appstore. Go to Settings > Applications > Allow installation of applications not from the Amazon Appstore and turn it on.
Next, you have to manually download apps from Google Play to desktop and then transfer them to your Fire phone, open and install them. Done!
Other Tutorial You Will Be Interested In:
- Tutorial Of How To Install Apps To Fire Phone
- Tutorial Of How To Uninstall Apps From Fire Phone
- How To Install Google Play On Fire Phone
- How To Sideload Apps To Fire Phone
- Google Play Services Crashing
The Most Common Fire Phone Problem: My Fire Phone Freezes & Crashes
Some new Fire phone owners complain that their phone freezes and crashes unexpectedly (especially if they use certain apps).
If it happens occasionally, there is no reason to worry. However, if it happens several times a day and makes it hard for you to use certain apps or games, something wrong is going on.
Possible reason: Fire phone is still very young (and so it’s not tested as thoroughly as iPhone or other older smart phones). Some apps may not be fully compatible with it yet (especially if you install apps not from Amazon).
Another reason may be that: you installed some malicious software (if you enabled the feature of installing apps outside of Amazon), you have too many processes running in the background or that your phone is not up to date.
Possible solution: Depending on the cause of the problem you may try these four methods below.
1. Simply restart your phone. This solves 95% of problems with Fire phone!
Just hold the Power button and when a popup menu appears choose Restart. You Fire phone will then restart. Hope you won’t have to go to the second and third method.
2. Uninstall the misbehaving app or update it (if it’s not up to date). If the problem disappears after you uninstall the app which made your Fire phone crash, it means that it was the app to blame.
Detailed article: How To Uninstall Apps From Fire Phone
3. Make sure that your Fire phone is up to date. To check that, go to Settings > System Updates > Check Now. If updates are found, install them. More to red on: How To Update Your Fire Phone.
4. If the above methods don’t help and you suspect that you have some malicious software, you should restore factory settings to your Fire phone.
Go to Settings > Factory Reset and choose Reset. Remember to back up your data before doing it.
Other Tutorials You Will Be Interested In:
- 4 Ways Of How To Speed Up Your Fire Phone
- How To Clear App Cache In Fire Phone
- How To Manage And Close Apps On Fire Phone
My Fire Phone Turns Off Unexpectedly
I heard some people complain that their Fire phone turned off and they didn’t even realize it. The same thing happened to my Fire a few days ago.
I stopped using it for a couple of hours and when I came back to it it was turned off. The cause of this problem is very simple: the battery went flat.
Possible solution: If you go out or plan not to use your Fire phone for a few hours, remember to turn off all the features you won’t be using.
This especially applies to WiFi which will drain your battery within hours if you left it turned on.
To make sure all the unnecessary features are turned off, access quick notifications (swivel your wrist) and make sure the icons (like Wi-Fi or Bluetooth) are inactive (grey).
Detailed article: Battery Saving Tips For Your Fire Phone
Fire Phone Camera And Its Limited Settings
As you probably noticed, Fire phone camera interface is extremely simple. There are practically no settings and customizations available.
All you can do is choose whether you want to take a photo or shoot a video, turn the flash on and off, use front or back camera, choose whether you want HDR off or on and Image Review, and choose between two camera modes: Lenticular and Panorama.
That’s very little in comparison to other Android phones which offer thousands of different customizations and special effects. But! Don’t worry. We can do something about it!
Possible solution: If you want to have more settings and customizations available in your camera app, you can always use a different camera app.
I’ve tried a couple of them and recommend PicsArt most (click on its icon on the right to go to the app).
Once you shoot photos and videos through this app, you will have access to many different options.
The Most Serious Fire Phone Problem: How Do I Protect My Data?
Very few people think about protecting the data stored on their smartphones. They start to think about it usually when it’s too late (when they lose their phone or it gets stolen).
I want you to take care of it before it’s too late.
Solution: First, you should remember to always back up your data. Amazon lets you back up your phone to the cloud (and gives you unlimited storage for photos and videos taken with your Fire). Make sure you have this option enabled or you manually back up your most important data. Go to Settings > Backup.
Second, it’s a great idea to encrypt your phone so that no one can access your data even if you lose your Fire phone or have it stolen. To encrypt your Fire, go to Settings > Set up enterprise security features for your phone and choose Encryption.
Detailed article: How To Encrypt Your Fire Phone Storage
Other Fire Phone Common Problems And Solutions As Well As Related Articles
Here is the list of other articles about problems with Amazon Fire phone and possible solutions as well as tutorials. If you want me to write about a specific problem or issue, let me know. You can either contact me directly or leave a comment in the comment box below.
- Fire Phone Pros And Cons
- Does Fire Phone Need Antivirus?
- How To Clear History On Fire Phone
- Google Play Services Stopped In Fire Phone (NEW!)
- How To Clear Call History On Fire Phone
- How To Transfer Files To Fire Phone (NEW!)
- How To Load Contacts To Fire Phone From Other Phone (NEW!)
Do You Have Other Problems With Fire Phone?
This is the list of the most common Amazon Fire phone problems. Of course, the list is neither final nor ultimate.
If there is anything else that’s bothering or annoying you about your Fire phone, feel free to share your thoughts, opinions and questions.
You can either contact me directly or post your comment in the comment box below. I would love to hear from you!